Política de reembolso

Prefer the full version? See our Return & Refund page.

30-day returns, sale items included. Every physical product we sell can be returned within 30 days of delivery. If something isn't right, we'll make it right.

How to start a return

Email support@automotivemust.com within 30 days of delivery with your order number and the reason for the return. We reply within one business day, Monday through Saturday, with instructions and the return address.

Please don't ship anything back before we've confirmed your return. Items sent back without a confirmed return can't be accepted.

What we accept

  • Items returned within 30 days of delivery.
  • Items that are unused and in the same condition you received them.
  • Items in their original packaging, with all parts and accessories included.
  • Proof of purchase (your order number is enough).

What we can't accept

  • Returns requested more than 30 days after delivery.
  • Items with visible signs of use, wear or installation.
  • Items missing parts, accessories or packaging, unless that was our error.
  • Gift cards.
  • The Ultimate Guide to Car Maintenance (PDF), which is final sale. See Digital products below.

Damaged, defective or wrong item

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us as soon as possible with your order number and a photo of the issue. We'll send a replacement or a full refund, and we cover the return shipping.

Return shipping

For change-of-mind returns, return shipping is paid by the customer and isn't refundable. Please use a trackable shipping method; we can't issue refunds for packages that never reach us. If the return is because of our mistake (damaged, defective or wrong item), we cover it.

Refunds

Once your return arrives and is inspected, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method and usually appear within 3–10 business days, depending on your bank or card provider. If it's taking longer, check with your bank first, then contact us.

Partial refunds. In rare cases, such as items with obvious signs of use, parts missing through no fault of ours, or destroyed packaging, we may issue a partial refund to reflect the reduced resale value. We'll always email you the amount and the reason first.

Exchanges

If an item arrives damaged, defective or incorrect, we'll replace it. For anything else, return the item for a refund and place a new order for the one you want.

Digital products

AutomotiveMust Garage app ($19, one-time). Full refund within 30 days of purchase, no questions asked. Email support@automotivemust.com with your order number. Once refunded, access tied to your checkout email is switched off on every device. We don't issue partial or per-device refunds. After 30 days, refunds aren't available, but you keep the app and all future updates.

The Ultimate Guide to Car Maintenance (PDF). Final sale. It's delivered instantly and yours to keep, so it can't be returned or refunded. If you ever have trouble downloading or opening your copy, email us and we'll make sure you can access what you paid for.

Questions

Email support@automotivemust.com. Our U.S.-based team replies within one business day, Monday through Saturday.